ACCA Strategic Business Leader (SBL) Practice Exam

What happens in the 'Consider impact of actions/satisfy' box of Mendelow's matrix?

1. Stakeholders are ignored

2. Efforts are made to meet stakeholder expectations

3. Stakeholders are consulted regularly

4. Stakeholders are highly involved in decision-making

The correct answer is: Efforts are made to meet stakeholder expectations

In the 'Consider impact of actions/satisfy' box of Mendelow's matrix, efforts are indeed made to meet stakeholder expectations. This segment of the matrix identifies stakeholders who have a high interest and a moderate influence in the project or organization. In this scenario, it is crucial for management to actively engage with these stakeholders to ensure their needs and expectations are understood and addressed. This involves not only communicating with stakeholders but also taking their views into consideration when making decisions or implementing policies. By doing so, the organization can foster a positive relationship with these stakeholders, enhancing their support and minimizing resistance to changes or new initiatives. The focus is on satisfying their requirements to secure their cooperation and, ultimately, the success of the organization’s objectives. Other options, while related to stakeholder management, do not align with the specific characteristics of this box. For instance, ignoring stakeholders, merely consulting them, or involving them at a high level of decision-making indicates different levels of engagement that do not fit the objectives of this particular section in the matrix.