ACCA Strategic Business Leader (SBL) Practice Exam

Which of the following is NOT one of the seven key points of the Baldrige model?

1. Leadership

2. Financial performance

3. Strategy

4. Workforce

The correct answer is: Financial performance

The Baldrige model for performance excellence outlines several key points that organizations can use to assess and improve their performance across various sectors. The model emphasizes leadership, strategy, customers, measurement, analysis, and knowledge management, workforce, operations, and results. Financial performance, while an important measure for any organization, is not explicitly listed as one of these seven categories. Instead, financial results are generally considered an outcome of effective management of the other key areas. Thus, financial performance does not stand alone as a core principle within the Baldrige framework but rather is an end result of effective leadership, strategy, and execution through the workforce and operational excellence. Understanding the primary focus of the Baldrige Criteria helps clarify why financial performance is not listed among the seven core categories. The model is designed more to address how organizations can improve their overall performance rather than focusing solely on financial metrics.